TRANSPORT TERMS & CONDITIONS

Order Re-scheduling:   
Customers must notify System Six of any re-scheduling requests prior to the week of delivery. We will endeavour to accommodate these requests subject to availability. However, requests made after the order has commenced production may result in additional charges. The feasibility of re-scheduling depends on the production stage of the order and the availability of delivery slots.

Furthermore, please note that orders stored on our loading bays after assembly are at a higher risk of damage if delayed for extended periods due to operational constraints.

Waiting Time on Site: 
Standard delivery time on site is set at 1.5 hours from the scheduled arrival time. In the event of poor access due to insufficient information provided on the delivery checklist, the delivery time on site may exceed the standard duration. Additional waiting time beyond the standard 1.5 hours will incur a charge of £50 per hour, billed in 15-minute increments. Charges for extended waiting time will be applicable to cover expenses related to the two men and truck involved in the delivery process. Customers are encouraged to ensure accurate and comprehensive information on the delivery checklist to minimise delays and additional charges.

Customer Responsibilities:
It is the customer's responsibility to provide accurate and detailed information regarding access to the delivery site. Customers should ensure that the delivery path is clear and accessible for the delivery team to facilitate efficient delivery. Any changes in delivery requirements or site accessibility should be communicated to System Six Kitchens at the earliest convenience to avoid delays and additional charges.

Force Majeure:
System Six Kitchens shall not be liable for any delays or failure in delivery due to circumstances beyond its reasonable control, including but not limited to acts of nature, government restrictions or unforeseen logistical issues.

In such cases, we will make reasonable efforts to mitigate the impact on delivery schedules and keep customers informed of any developments.

This information has been updated in our Product Manual.

DELIVERY CHARGES

Failed Delivery Charge
Our delivery team will keep you updated with as much information as possible when it comes to your deliveries. In the event that we arrive at the place of delivery and delivery is refused, we reserve the right to charge £150.00 ex. VAT, plus the additional delivery charge when the kitchen is re-delivered.


Split Delivery Policy
Please be advised that in the event that a delivery is split into two drops to the same location (across different days), then a delivery charge will be made. Examples of this could include:

1. A customer requests a kitchen to be delivered carcase only, with the doors and drawer fronts to follow at a later date (normally due to extended painted lead times)
2. A customer has made-to-measure items on an order that will not be available within the lead time of the rest of the order.

We will always advise you of lead times at the point of order and any changes to this will be communicated to you as soon as possible. We will endeavour to give you the shortest possible lead times, but please do refer to the current supplier lead times which are available on our Info Hub.

Items that are short delivered or back orders due to supplier or S6K issues will not incur a delivery charge.

This information has been updated in our Product Manual.