STOCK COLOUR CHANGES

With 2025 rolling in, we have some exciting updates coming to our Quantum ranges, and to make way for these, a few of our stock colours are changing to Paint-to-Order colours. 

Webburn is now only available as a Paint-to-Order option.

Dust Grey has moved to a Paint-to-Order colour in Shaldon, Wickham and Purley.

Porcelain and Dust Grey in our Brook range have been removed from stock in both gloss and matt finishes.

These changes are now live. If you have any questions about them, please email order.processing@s6k.co.uk.

CUSTOMER ACCOUNT MANAGEMENT

Donna, our expert Regional Sales Manager, will be spending more time at our Marsh Barton factory to support you throughout 2025.

She'll be on-hand to help with weekly calls and specialist support. While she'll still visit in person for training, she'll also co-ordinate some services remotely from our Exeter office.

If you want to book in training sessions or have general queries, please email Donna at donna.tancock@s6k.co.uk. She will be in touch to organise the details with you.

ORDER PROCESSING UPDATE

Jim Bowley is out of office for the next four weeks on recovery from a knee operation. Please join us in wishing Jim good luck and a speedy recovery!

During this time, Dani, Amy, and Abi will be working hard to ensure all your orders are processed. However, with one fewer team member, there might be a slight delay in some processing. Please know they’ll be doing their absolute best to keep things moving smoothly. 

We really appreciate your patience and understanding over the coming weeks. If you have any queries about order processing, don’t hesitate to email us at order.processing@s6k.co.uk.

WHO TO CONTACT

Donna is here to help with your account support. For specific questions about transport, products, marketing and more, our teams can assist you directly.

For any technical or product queries, please email our Production team at technical@s6k.co.uk.For any queries regarding credit notes or payments, please email our Accounts department at accounts@s6k.co.uk.

For any issues you have with damaged items, remedials or quality issues, please email Customer Services at customer.services@s6k.co.uk or WhatsApp images of the problem to our Customer Services number at 01392 285942.

For order confirmation questions or details on quote or order amends, please email our Order Processing team at order.processing@s6k.co.uk.

For any website, image, social media or kitchen guarantee queries, please email our Marketing team at marketing@s6k.co.uk.

For handles, doors, drawer front samples and colour swatches, please email our Samples team at samples@s6k.co.uk.For a full list of contacts, please see the Info Hub.