Failed Delivery Charge
Our delivery team will keep you updated with as much information as possible when it comes to your deliveries. In the event that we arrive at the place of delivery and delivery is refused, we reserve the right to charge £150.00 ex. VAT, plus the additional delivery charge when the kitchen is re-delivered.

Split Delivery Policy
Please be advised that in the event that a delivery is split into two drops to the same location (across different days), then a delivery charge will be made. Examples of this could include:

1. A customer requests a kitchen to be delivered carcase only, with the doors and drawer fronts to follow at a later date (normally due to extended painted lead times)
2. A customer has made-to-measure items on an order that will not be available within the lead time of the rest of the order.

We will always advise you of lead times at the point of order and any changes to this will be communicated to you as soon as possible. We will endeavour to give you the shortest possible lead times, but please do refer to the current supplier lead times which are available on our Info Hub.

Items that are short delivered or back orders due to supplier or Quantum issues will not incur a delivery charge.